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ACFB’s Student Clinic - Terms & Conditions

It is important that as a new client, you have a clear understanding of ACFB’s policies and procedures prior to attending our Student Massage Clinic. ACFB’s students are not qualified, however they are performing their treatments under supervision and in accordance with training package guidelines. While this clinic is open to the general public at a reduced rate, its sole purpose is to assist ACFB’s students in developing their skills, knowledge and confidence during their training.

Bookings

• Massage appointments are by appointment only and the clinic is open Monday through Saturday and closed on Public Holidays.
• Please arrive at least 5 minutes prior to the commencement of your session.
• Unless requested prior, through the booking system or via phone, the gender of your student CANNOT be guaranteed.
• Payment is required at the time of booking or prior to the commencement of your session and is non-refundable.
• Appointments can be moved to another agreed time or cancelled prior to the day of your session. Double bookings (bookings of a consecutive time on the same day) are not allowed.
• All sessions are supervised by an ACFB Trainer & Assessor who will enter the room at certain times throughout your session.
• Your session will include an initial interview and a physical assessment prior to the start of your treatment followed by a re-assessment at the conclusion of your treatment. You MUST allow the student to perform a physical assessment.
• If you wish to book a session and you are under the age of 16, you MUST gain approval from a parent or guardian, and that parent or guardian must also sign the medical history form.
• Please notify the college if you are currently on any medication that may affect your massage treatment, have had a recent surgery or are pregnant. Medical clearance may be requested, and treatment may be refused if no clearance is provided.
• You are not able to claim these sessions through your health fund.
• No food or drink is to be brought onto or consumed at the college other than water in a water bottle. As this is a teaching clinic, we greatly appreciate your feedback, and you may be asked from time to time to complete a short feedback form.

Informed Consent and Confidentiality

• At the beginning of each session, the treatment plan will be discussed with you and you will be required to verbally consent to this plan.
• When you arrive for your first treatment at ACFB, you will be asked to complete and sign a Medical History Form that also states that you have read the information, understand, and agree to comply with ACFB’s policies and procedures.
• If you have not visited the clinic for twelve (12) months, you will again be asked to fill out this form to ensure we have your current medical status and information.
• ACFB treat all client visits and medical/personal information as highly confidential. We will not discuss your session with anyone outside of our training staff without your express permission.

Cancellations

• You may cancel your session up to the day before your scheduled session with no charge.
• A $15 Cancellation Fee will apply for Cancellations on the day of an appointment.
• If you do not turn up to your appointment, you will incur a $15 Cancellation Fee. This will be applied to your next booking and you may also be refused treatment the next time you wish to book if this fee is not paid.
• If you leave at the beginning of your session, for any reason, you will still be charged for the entire session.

Draping

• Appropriate underwear is to be worn. If you attend your session, and underwear/ appropriate underwear is not worn, you will be refused treatment.
• You will always be modestly draped with only the area being treated left undraped.

Scope of Practice

• Our students will only treat conditions that are in their scope of practice.
• All treatments are performed in accordance with relevant training package requirements.
• If a situation arises during your session that the student believes should be evaluated by another professional, they will bring in the supervising trainer who may refer you to your personal health care physician.
• Students can only treat a pregnant person within the first trimester if medical clearance has been provided. No treatment will be provided if there has been complications with the pregnancy unless medical clearance has been provided.
• If you currently have cancer, and/or are currently taking on-going medication for cancer, medical clearance must be provided prior to treatment.

Professionalism & Boundaries

• Please be aware that this is a teaching college. At all times you will conduct yourself appropriately and be respectful towards our staff and students. If you are rude, ill-mannered, or inappropriate to our students or staff, you will be asked to leave and will no longer be welcome to attend the clinic.
• ACFB has the right to refuse treatment to any persons deemed unsuitable for treatment.
• If a session is ended due to client inappropriate behaviour, you will be charged for the entire session. If you appear to be under the influence of drugs, alcohol or behaving in an inappropriate manner,
• ACFB can and will refuse treatment.
• Sexual interaction or sexual discussion of any kind between the client and the student or staff will NOT be tolerated. For the protection of our students and clients, we reserve the right to end a massage session at any time and deny a client’s request to visit a specific therapist.

Gift Certificates

• ACFB is not responsible for lost or stolen gift certificates. Gift cards cannot be refunded or redeemed for cash.
• Gift cards are valid for twelve (12) months ONLY.
• If your session price exceeds the amount of the gift card, you are responsible for the remaining balance. If the session price is less than the session price, you will be provided with a credit for your next booking which must be made at that time.

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